Refund policy

30-day returns

If you change your mind, you can return any unworn piece within 30 days of delivery for a full refund of the item price. Pieces must be in their original packaging with all parts included. For hygiene, earrings must be unworn and returned with their original backs.

To start a return, email hello@vaudelle.com with your order number. We will reply within 1 business day with the return address and instructions. Please do not send items back without contacting us first. Return postage for change-of-mind returns is paid by the customer, and we recommend a tracked service.

Faulty, damaged or incorrect items

If your piece arrives damaged, faulty or not as ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund, including any shipping you paid. In most cases you will not need to send the item back.

12-month quality guarantee

Every Vaudelle piece is guaranteed for 12 months from delivery against defects in materials and workmanship under normal wear, including a lost stone, a broken clasp or a failed setting. Email us with your order number and a photo and we will repair, replace or refund it. The guarantee does not cover loss, accidental damage, or normal wear such as surface scratches.

Refunds

Approved refunds are made to your original payment method within 5 business days of approval. Your bank may take a few extra days to show it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Questions? Email hello@vaudelle.com and a real person will reply within 1 business day.